Ticket Sales

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According to weather conditions, the City of Nice may need to cancel or disrupt the event.

Before the event: The decision to cancel can be made up to 2 hours before the scheduled start time of the parade. This information will be shared on the website, in addition to other channels.

Tickets will then be refunded: see refund conditions

During the event: In the event of interruption to the show over half way through its duration, no refund will be offered.

You can pay for your tickets in cash, by credit or debit card (Visa or Mastercard, with or without contactless) or with Chèques Vacances vouchers (for the latter, the ticket office will not provide change).

In order to be refunded in the event of cancellation by the City of Nice:

Physical tickets

The full physical tickets must be returned to the Nice Carnival bookings department, accompanied by your bank details, postmarked within a month of cancellation:
Carnaval de Nice,
Service Réservations,
06364 Nice Cedex 4 FRANCE

E-tickets

E-tickets must be emailed to the Nice Carnival bookings department, accompanied by your bank details, at carnaval.remboursement@ville-nice.fr, within one month of the cancelled event.
Note: if the returned tickets were purchased online, the refund will be automatically made to the credit or debit card used to purchase the ticket(s). Your bank details will only be used if this card transaction is unsuccessful.
Returned full physical tickets will be refunded, minus administrative fees (processing and shipping costs).

Read the general terms of sale and cancellation

As indicated in our Terms and Conditions of Sale, tickets may not be refunded or exchanged with the exception of tickets purchased with the “refundable tickets” option if the request for refund is made no more than 72 hours before the event in question.

As indicated in our Terms and Conditions of Sale, tickets may not be refunded or exchanged with the exception of tickets purchased with the “refundable tickets” option if the request for refund is made no more than 72 hours before the event in question.

If you already have a customer account and have forgotten your password, visit the online ticket office login page.
Enter your email and click “Forgotten password”. You will receive an email with a link to update your password.
If this does not work, please get in touch with our bookings department by email at carnaval.reservation@ville-nice.fr.

Tickets are automatically published in the name of the buyer. You will be able to enter even if the name on the ticket does not match the person presenting it for admission.
However, we may need to check your ID in the case of concession tickets or any dispute.

Any person entering the Carnival area must be in possession of a ticket, even if they are allowed free admission.

In the stands, children of all ages must be assigned a seat.

As such, if you have forgotten to book a free ticket for your child, get in touch with our bookings department by email at carnaval.reservation@ville-nice.fr.

How can I check that my order has been successfully placed?

Do not make a new booking without checking all the following points (as tickets cannot be refunded or exchanged, it will not be possible to refund or postpone this second order to another date).

Firstly:

  • Check your spam folder. Sometimes, the email can get lost.
  • If you have received the email from the online payment provider “Payzen”, this confirms that your order has been successfully placed.
  • Log in to your customer account to find your order.
  • If you still cannot find your purchase, please contact our bookings department by email at à carnaval.reservation@ville-nice.fr, who will investigate the matter.

Yes.

Though the festivities are held over a fairly large area, the Carnival parades pass through an enclosed perimeter for which a maximum capacity has been defined. The number of spaces is therefore limited.

Yes, children of all ages must have a ticket.

First and foremost, we would like to advise you that Carnival events are very densely attended and feature musical entertainment at sound levels that may be uncomfortable for very young children. As such, we advise parents not to bring children under the age of 3 inside the enclosure.
Any person entering the Carnival area must be in possession of a ticket, even if they are allowed free admission. In the stands, children of all ages must be assigned a seat. Please remember to add them to your basket during booking or inform our agents when purchasing tickets on site.
If you forget, get in touch with our bookings department by email at carnaval.reservation@ville-nice.fr.

For individuals : you can buy your tickets our online ticketing service.

Ticket offices will also be open around the event to offer you tickets, subject to availability at the time of purchase

Opening hours and addresses of the ticket offices

Please note that children of all ages must have a ticket, whether in the pedestrian zone or in the stands. Remember to reserve a p

Ticket offices will also be open around the site on event days to offer you tickets, subject to availability at the time of purchase.

Find out the opening hours of each ticket office

The last editions of Carnival have been very successful: we have sometimes had few or no tickets available at the last minute on the days of the events. It is therefore recommended to buy your tickets in advance on the website.

No, there is no age limit, but we would like to make you aware that Carnival events are very crowded and are accompanied by music that may be uncomfortable for a very young child. For this reason, we advise parents not to bring children under 3 years of age into the venue.

We remind you that everyone entering the Carnival area must have a ticket, even if it is free for children under 6 years old. In the stands, whatever their age, children will be considered as occupying a seat. Please remember to add them to your basket when booking or inform our booking agents when purchasing on site.

Minors under 16 years old : the organisation reserves the right to refuse access to the event to minors under 16 years old who are not accompanied by an adult or who do not have parental authorisation.