Frequently asked questions

Yes, but any exit from the site will be final.

Access to the event is strictly prohibited for animals, with the exception of dogs accompanying visually impaired persons. Companion dogs are only permitted in the Carnival village.

However, all dogs must be kept on a leash or carried in your arms within the Carnival village. Dogs classified as category 1 or 2 must wear a muzzle and be kept on a leash by an adult (Article L211-16 of the Rural Code).

Yes, Non-metallic water bottles are allowed on the carnival site.

You may bring food into the Carnival enclosure.
Alcoholic drinks, illicit substances, glass containers, or metal or plastic containers with caps are not permitted.

For safety reasons, folding chairs are not permitted under any circumstances.

For individuals with disabilities only (80% disability card or mobility inclusion card with the mention ‘disability’): seats will be provided on the podiums dedicated to wheelchair users for accompanying persons. Only one accompanying person is allowed for each person with a disability.

Strollers are permitted.

You will be allowed to keep it with you if standing in a pedestrian area.

In the stands, you will be allowed to leave it at the foot of the stand. However, this is not a locker and we cannot be held responsible in case of theft or damage.

No, there are no lockers available around the event.

We also encourage you to consult the list of prohibited objects that will be confiscated and not returned.

To make your way through security checks quickly and easily, we strongly recommend bringing as few belongings as possible.

You can find the list of prohibited objects on our website’s security page.

We remind you that silly string among other objects, are not allowed in the event enclosure.

Access to the event will be permitted up to 30 minutes after the start of the show. Beyond this, admission will not be guaranteed.

Doors open two hours before the start of the show.

For your comfort, we highly recommend arriving when doors open in order to make your way through all security checks in plenty of time.

Doors open two hours before the start of the show.

For your comfort, we highly recommend arriving when doors open in order to make your way through all security checks in plenty of time.

Entrances will vary depending on the area for which you have booked your space. You must enter through the entrance indicated on your ticket.

See the route map to locate them

Signage will help you make your way around the site.

Yes, as long as the screen brightness and contrast make it possible for the ticket’s barcode to be scanned. Before arriving at the venue, please ensure your phone has enough battery to allow your ticket to be scanned.

Yes, tickets are dated with the time and date of your chosen event.

As tickets may not be refunded or exchanged (with the exception of tickets purchased with the “refundable ticket” option), we strongly recommending verifying your order before checking out online or leaving the ticket office if buying on site.

If a young minor is found alone by security services, they are immediately taken into care and brought to one of the two “lost children” assembly points, identifiable by specific signage:

• Zone A: Located behind the Jean Jaurès grandstand (first aid post).
• Zone B: Located near the bandstand (kiosque à musique).

It is therefore imperative that you go, as soon as possible, to one of the two “lost children” assembly points to report the situation.

Restitution procedure: The return of the child follows a strict security protocol to ensure their protection: A National Police officer or a sworn official must verify the identity of the legal guardian arriving at the post.

Prevention measures: Parents and guardians are asked to ensure that children wear an identification bracelet (or any other medium) mentioning their first and last name and the phone number of the responsible person. Continuous vigilance is required from adults to prevent anyone from getting lost in the crowd.

All objects lost on site will be forwarded to the Municipal Police Lost and Found department.

Municipal Police – Lost and Found department
16 bis place Garibaldi, 06300 Nice
+33 (0)4 97 13 44 10

Opening hours:
• Monday to Thursday from 08:30 to 17:00;
• Friday from 08:30 to 15:45;

A confectionary area can be found in Place Masséna, at the foot of the Ferris wheel, offering waffles, pancakes, churros and drinks.

It will be open before and after the parade and will only be accessible to people with tickets for stands and pedestrian areas A.

Yes, but any exit from the site will be final.

The stands and pedestrian areas are restricted areas (with the exception of zone B for carnival parades), accessible only with a corresponding ticket. Once inside, you will not be able to travel between each zone.

If you arrive after the parade has begun, traffic to your space will be restricted.

Toilets with priority access are located in zones A and B, near the podiums reserved for individuals with disabilities.

According to weather conditions, the City of Nice may need to cancel or disrupt the event.

Before the event: The decision to cancel can be made up to 2 hours before the scheduled start time of the parade. This information will be shared on the website, in addition to other channels.

Tickets will then be refunded: see refund conditions

During the event: In the event of interruption to the show over half way through its duration, no refund will be offered.

You can pay for your tickets in cash, by credit or debit card (Visa or Mastercard, with or without contactless) or with Chèques Vacances vouchers (for the latter, the ticket office will not provide change).

In order to be refunded in the event of cancellation by the City of Nice:

Physical tickets

The full physical tickets must be returned to the Nice Carnival bookings department, accompanied by your bank details, postmarked within a month of cancellation:
Carnaval de Nice,
Service Réservations,
06364 Nice Cedex 4 FRANCE

E-tickets

E-tickets must be emailed to the Nice Carnival bookings department, accompanied by your bank details, at carnaval.remboursement@ville-nice.fr, within one month of the cancelled event.
Note: if the returned tickets were purchased online, the refund will be automatically made to the credit or debit card used to purchase the ticket(s). Your bank details will only be used if this card transaction is unsuccessful.
Returned full physical tickets will be refunded, minus administrative fees (processing and shipping costs).

Read the general terms of sale and cancellation

As indicated in our Terms and Conditions of Sale, tickets may not be refunded or exchanged with the exception of tickets purchased with the “refundable tickets” option if the request for refund is made no more than 72 hours before the event in question.

As indicated in our Terms and Conditions of Sale, tickets may not be refunded or exchanged with the exception of tickets purchased with the “refundable tickets” option if the request for refund is made no more than 72 hours before the event in question.

If you already have a customer account and have forgotten your password, visit the online ticket office login page.
Enter your email and click “Forgotten password”. You will receive an email with a link to update your password.
If this does not work, please get in touch with our bookings department by email at carnaval.reservation@ville-nice.fr.

Tickets are automatically published in the name of the buyer. You will be able to enter even if the name on the ticket does not match the person presenting it for admission.
However, we may need to check your ID in the case of concession tickets or any dispute.

Any person entering the Carnival area must be in possession of a ticket, even if they are allowed free admission.

In the stands, children of all ages must be assigned a seat.

As such, if you have forgotten to book a free ticket for your child, get in touch with our bookings department by email at carnaval.reservation@ville-nice.fr.

How can I check that my order has been successfully placed?

Do not make a new booking without checking all the following points (as tickets cannot be refunded or exchanged, it will not be possible to refund or postpone this second order to another date).

Firstly:

• Check your spam folder. Sometimes, the email can get lost.
• If you have received the email from the online payment provider “Payzen”, this confirms that your order has been successfully placed.
• Log in to your customer account to find your order.
• If you still cannot find your purchase, please contact our bookings department by email at à carnaval.reservation@ville-nice.fr, who will investigate the matter.

Yes.

Though the festivities are held over a fairly large area, the Carnival parades pass through an enclosed perimeter for which a maximum capacity has been defined. The number of spaces is therefore limited.

Yes, children of all ages must have a ticket.

First and foremost, we would like to advise you that Carnival events are very densely attended and feature musical entertainment at sound levels that may be uncomfortable for very young children. As such, we advise parents not to bring children under the age of 3 inside the enclosure.
Any person entering the Carnival area must be in possession of a ticket, even if they are allowed free admission. In the stands, children of all ages must be assigned a seat. Please remember to add them to your basket during booking or inform our agents when purchasing tickets on site.
If you forget, get in touch with our bookings department by email at carnaval.reservation@ville-nice.fr.

For individuals : you can buy your tickets our online ticketing service.

Ticket offices will also be open around the event to offer you tickets, subject to availability at the time of purchase

Opening hours and addresses of the ticket offices

Please note that children of all ages must have a ticket, whether in the pedestrian zone or in the stands. Remember to reserve a p

Ticket offices will also be open around the site on event days to offer you tickets, subject to availability at the time of purchase.

Find out the opening hours of each ticket office

The last editions of Carnival have been very successful: we have sometimes had few or no tickets available at the last minute on the days of the events. It is therefore recommended to buy your tickets in advance on the website.

No, there is no age limit, but we would like to make you aware that Carnival events are very crowded and are accompanied by music that may be uncomfortable for a very young child. For this reason, we advise parents not to bring children under 3 years of age into the venue.

We remind you that everyone entering the Carnival area must have a ticket, even if it is free for children under 6 years old. In the stands, whatever their age, children will be considered as occupying a seat. Please remember to add them to your basket when booking or inform our booking agents when purchasing on site.

Minors under 16 years old : the organisation reserves the right to refuse access to the event to minors under 16 years old who are not accompanied by an adult or who do not have parental authorisation.

You can subscribe to the Newsletter dedicated to tourism groups and professionals

We encourage you to visit the Pro section of the Nice Côte d’Azur Metropolitan Tourist Office website or get in touch with their marketing team directly by email at marketing@nicecotedazurtourisme.com.

As indicated in the Terms and Conditions of Sale
Tickets to be cancelled can be returned to the Nice Carnival bookings department, accompanied by your bank details.

In order to be reimbursed, they must be received by the department at least 48 hours before the start of the event in question.

A cancellation fee will be charged based on seat category for each ticket refunded. Application fees are non-refundable.

You can find all the practical information for coach parking and car parks on the page dedicated to professionals, groups and works councils.

Pre-booking requests must be sent by email to the Nice Carnival bookings department at carnaval.reservation@ville-nice.fr, specifying all the required information:

• organisation contact details,
• performance date and time,
• number of adults
• number of children, etc.

Please note, children of all ages must have a ticket, whether in the pedestrian zone or in the stands. Please remember to mention them when placing your order.

The group rate applies to groups of at least 20 people.

Find all booking information and conditions on the page dedicated to tourism groups and professionals.